1. Reservation:
A reservation can be made online, by paying 20% by bank transfer. Further information you can get by emailing or by calling us during office hours (9am – 6pm).
After receiving the bank transfer, we will then send you your reservation confirmation for your apartment and all further necessary information.
Reservation Cancellation
For cancellations in excess of 30 days prior to your stay, your full deposit
will be refunded, minus 50 Euros cancellation costs. For cancellations between
15 and 30 days prior to your stay, you will be refunded 50% of your deposit,
minus 50 Euros cancellation costs. If you cancel with less than 15 days prior
to your stay, there will be no refund.
If you change the reservations dates this will be seen as a new reservation
and the cancellation conditions will apply.
2. Arrival:
Your reservation confirmation e-mail contains all the information necessary
for your arrival. You will receive the apartment address and directions from
the owner and you can let him/her know your arrival time. On arrival you will
then be shown around your accommodation and the rest of the rental price is
then paid to the owner.
The owner will give you a contact number so that you can let him/her know when
you have collected your luggage in the airport. It is also advisable to call
the owner if you are delayed.
Usually you may occupy the apartment after 4pm but depending on your arrival
time to Barcelona this can be discussed with the owner who will try to be as
flexible as possible.
Please note that there is an additional charge of 20 € if you arrive after
9 pm
3. Deposit:
You will be asked by the owner to sign a contract for your stay stating that
you will be responsible for any damaged or missing furniture or any other defects
that were not in the apartment on your arrival. Sometimes the owner requests
a deposit and this will be returned when you leave the apartment.
4. Departure:
The apartment must be vacated before midday on the day of departure. Before
your departure an inventory of the apartment will be made. If you would like
to leave at a later time on your departure day please let us know before your
arrival and we will do our best to accommodate your request.
5. No extra costs:
Water, electricity and gas are included in the price.
6. Your Stay:
Inside your apartment you will find a welcome pack with information on how
to make your stay in Barcelona as pleasant and fun-filled as possible. It includes
maps, guides, discount vouchers free passes and much more.
Bedding, towels and kitchen accessories are property of the apartment and
should not be removed.
If you are interested in a day at the UBAE Fronto Colon Gym located on the
Ramblas just let us know and we will get you a discount.
If you have any problems during our stay, you can contact us on our 24h emergency number which we will provide you with after making your reservation.
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